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PIXEL
SENARYO

This is a translation for your information. The Turkish text is the legally binding version.

Pre-information form

What you need to know before the contract is formed, under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

Seller

Seller: Pixel Senaryo
Address: İzmir, Türkiye
Tax status: Tradesperson exemption (Turkish Income Tax Law art. 9)
Email: [email protected]
Phone: +90 541 618 28 09

Main features of the service

An animated film made for a person or organisation: script, drawing, voice-over and editing. The film's subject, length, number of revision rounds and delivery files are written in the quote sent to you; the quote is an integral part of this form.

Price and payment

The amount shown on the payment page is the total price including all taxes. Payment is taken by credit or debit card through PayTR Ödeme ve Elektronik Para Kuruluşu A.Ş. Your card details are not passed to Pixel Senaryo.

Delivery

The film is delivered electronically within the time and in the format stated in the quote (e.g. an MP4 file, a download link). There is no shipping. The delivery time runs from the date the material expected from you (photos, information, approval) reaches us.

Right of withdrawal

The film is produced to your wishes and personal needs, and production starts with your explicit approval before the withdrawal period ends. Under article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be used for such contracts. If you cancel in writing before production starts, we refund the full payment. Details: Refund and cancellation terms.

Complaints and objections

You can send complaints via the contact details above. In disputes, you can apply to consumer arbitration boards within the monetary limits announced each year by the Turkish Ministry of Trade, and to consumer courts above those limits.

Personal data

On the processing of your data: privacy notice.

Last updated: 31 October 2026