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Frequently asked questions

General questions are here. Each service's own questions are at the end of its page.

Price and delivery

How much do you charge?

Our starting prices: personalised story 3,250 TL, invitation 3,750 TL, family documentary 6,500 TL, advert 7,500 TL, corporate animation 9,500 TL, safety film 11,500 TL. Since every film is written from scratch, the exact amount varies with length and the number of characters and scenes. When you fill in the form, we send an itemised quote.

How long does delivery take?

An invitation usually takes 3–7 days, a story or advert 5–10 days, corporate and safety films 2–3 weeks, and a family documentary 2–4 weeks. The time also depends on how quickly approvals come back; we state the exact date in the quote. If it must be ready for a special day, tell us at the start.

How many revisions do I get?

The number of revision rounds is written in every quote. We recommend making revisions at the stages where they are easiest and cheapest: the script and the draft screening.

Which files do you deliver?

Landscape 16:9 and vertical 9:16 MP4 (1080p), a subtitle file (SRT) and, depending on the service, a character poster, a short version or training questions.

How we work

Can we work with you from abroad?

Yes. The whole process runs online: brief, approvals and delivery. We can prepare the quote in euros if you wish.

Do you use artificial intelligence?

We use AI tools for voice-over and in some production steps. Script, character design and editing decisions belong to our team. We do not imitate the voice or face of real people, and we do not make someone who has passed away speak.

Privacy and sharing

How do you protect my personal data?

We use your photos and recordings only for the film and delete them 30 days after delivery. We take information about a child only from a parent or guardian. Details are in the privacy notice.

Will you share my film as a sample?

We do not show personal films anywhere without your permission. For corporate films, we ask separately in the quote whether we may show it as a reference.

Personalised story for a child

Will my child's real photo appear in the film?

No. We use photos only to draw the character. The film shows a cartoon character who looks like your child.

What age is it suitable for?

We design the stories for ages 3–9. Language, length and pace are written to suit the child's age.

Can siblings be heroes together?

Yes. A separate character is drawn for each child; the price varies with the number of characters.

What language is the story in?

The voice-over is in Turkish. Subtitles are in Turkish; German, Dutch or English can be added if you wish.

Can I see the character before paying?

Yes. You can request a free character sketch on the form. We take no payment before you have seen the sketch; if you do not continue, there is no charge and we delete the photo you sent.

How long does delivery take?

Most stories are ready within 5–10 days; the time depends on the story's length and how quickly approvals come back. We state the exact date in the quote; if it must be ready for a special day, tell us at the start.

Family documentary

Our photos are very old and damaged; can they be used?

Usually, yes. We fix scratches and fading, and where needed place the photo inside an animated scene.

How do we do the interview?

We send you a list of questions. All you need is a quiet room and your phone's voice recorder; we explain how to record it step by step.

We would like to hear my late father's voice in the film.

If you have a real audio or video recording of him, we use it. We do not recreate voices with artificial intelligence.

It must be ready by a particular date.

Tell us the date at the start; we plan around it and write it into the quote. Collecting material takes time, so starting early makes things easier.

Where can the film be watched?

On TV, computer and phone. You can share the file in the family group or project it at a celebration.

Invitation and celebration film

How far in advance should I order?

We state the exact time in the quote. Since invitations usually go out a few weeks before the day, we recommend writing to us early.

What happens to our photos?

We use photos only to draw the characters and delete them 30 days after delivery. We do not show your invitation as a sample without your permission.

Do you also make printed invitations?

We do not print. We deliver a print-ready cover image from the film, which you can give to your printer.

What if the details change?

We can update written details such as the date, time or venue after delivery too; the terms for this change are set out in the quote.

Advertising film

Do you run the advert yourselves?

No. We make the advert and deliver the right files for each platform. You or your agency manage the placement and ad budget.

Are the music and sounds copyrighted?

We compose the music ourselves, so copyright is not an issue. We use AI tools for voice-over; we do not imitate a real person's voice.

Can you use photos of our venue?

Yes. We adapt the photos you send to our drawing style. You must hold the rights to use the photos.

Can the same advert have different versions?

Yes. Vertical, square and landscape versions and 15- and 30-second cut-downs are listed as separate items in the quote.

Corporate animation

Can our own brand colours and typeface be used?

Yes. Just send your brand guidelines; we do not start animating until you approve the style frame.

Who holds the rights to use the film?

Usage rights are set out in writing in the quote and contract.

Can changes be made later?

Yes. Changing a scene in animation is easier than reshooting. Updates after delivery are priced separately.

Do you use artificial intelligence?

We use AI tools for voice-over and in some production steps. Script, character design and editing decisions belong to our team. We do not imitate the voice or face of real people.

Safety training films

Do the films replace statutory safety training?

No. The films are material that supports training; a safety professional delivers the statutory training. We finalise the scripts with your specialist's approval.

Can you recreate an incident that happened on our site?

Yes. We recreate it with names and identifying details changed, so that the privacy of those involved and their families is protected.

Do you show blood or violence?

No. The outcome is told through sound, light and editing. Our aim is not to frighten but to change behaviour.

Can we have characters specific to our company?

Yes. We design permanent characters who represent your team; they stay the same throughout the series.

How many films do your packages include?

We also make single films. Since the effect grows in a series, we quote for a single film and a 10-film series side by side.